Accessibility statement

This preview is designed to conform with Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA (W3C Recommendation, 2018). WCAG 2.1 AA is the de-facto standard for utility customer-facing digital surfaces in 2026 and aligns with the regulatory floor we expect under the emerging TCI Multisector Regulatory Commission consumer-rights regime.

Conformance is verified through:

• Automated audits via Lighthouse (Chrome DevTools) on every landing build.
• Automated rule-checking via Axe DevTools against representative flows.
• Manual keyboard-navigation testing on landing + sign-in + bill + outage + hurricane flows.
• Semantic-HTML and ARIA review against the WCAG 2.1 AA success criteria.

This is self-audit, not third-party attestation. A formal external accessibility audit is required before any public production launch.

The following items are known to fall short of the WCAG 2.1 AA target and are tracked for resolution:

• QR codes on the “Try the preview yourself” section render in brand orange on white. Contrast may fall below the camera-reader tolerance threshold on some devices. Alternative install paths (typed URL, clickable buttons) are provided.
• Service Territory map basemap currently renders with low contrast between island land-fill and ocean. Map provides supplementary visual context only; the island legend below provides equivalent text-based information.
• Hover-only tooltips on some informational icons. Mobile and keyboard users access the same content via tap/focus.

If you encounter an accessibility barrier in this preview, please contact Pelican Energy TCI Customer Service. Reports about the preview are routed to the initiative team; we aim to respond within 5 business days.

This preview shows what the future Pelican customer experience can be. For actual account management, billing, or outage reporting:

• Online: pelicanenergytci.com
• Phone: (649) 946-4313
• Email: customerservice@pelicanenergytci.com
• In person: 1030 Leeward Highway, Providenciales